Q:
How do I sign up for People Line?
Answer: You simply click on any
of the Order Now buttons at the bottom of every page on this site,
and as displayed to immediate the left. These will guide you to
our Sign Up page where you can select and subscribe services suitable
for your needs.
Q:
How do I buy accessories and calling plans from People Line?
To
buy accessories and calling plans, click on Shopping
Cart, which appears near top left of each page on the site.
You'll have the choice to checkout and buy these items. By checking
out, you will be asked for a Credit Card to pay and process your
order. When you have completed your payment, you'll be emailed an
order confirmation. A People Line representative will then contact
you to confirm your order and shipping details.
Q:
Can I rent accessories from People Line?
Yes,
to rent accessories, click on Sign Up and select the sign up option
"Sign Up and Rent-A-Phone." You have a choice of Adapters
or Phones to rent. A $50 refundable security deposit is required.
This deposit is refundable up to 12 months after you started renting the unit,, provided you return the unit in working condition with complete packaging within 12 months. A monthly
rental fee of $5 / mo will be added to the subscription price.
Please also note that renting an adapter/phone is not a long
term lease. You rent on a month to month basis.
Q:
How long does it take for my service to be activated and for my
shopping cart purchases to be received?
Answer:
Depending on the service,
activation may be immediate at the time the People Line representative
contacts you, or take 1 to 5 days, depending on whether you require
an accessory delivered to your location. In most cases, it will
take 2-3 days and approval of your credit card via PayPal.
If you have ordered an adapter or IP Phone,
we will activate your service before you receive the unit. All accessories that are shipped to you will be pre
configured with a local 10-digit phone number, so you can connect and use the service as soon as you receive the
unit. Simple setup Instructions will be provided with each unit.
Q: Do I need a broadband Internet connection
to get a phone number and service from you?
Answer: Yes, you should have DSL
or Cable or T1 in order to be able to communicate without any delays.
Dial-up will work with a x-Ten- Pro Soft Phone, but the quality
of service will not be as good.
Q: What is a 6-Digit Number?
Answer: A 6-digit number enables you to call others who also have six digit numbers for free
and an IP connected device like a softphone or IP Phone. You can setup a virtual PBX that spans the globe and a
community of family, friends and peers. It is like giving out extensions or speed dials to contact frequently called
numbers with the benefit of local calling (free calls).
Q: Can I contact other People Line users if
he/she is outside of my local area?
Answer: Yes, regardless of member's location, all People Line users can talk to each other
via their computers and VoIP devices free of charge.
Q: Can I call others who are not People Line
users?
Answer: Yes, you may call anywhere
from a People Line assigned 10-Digit Number for fraction of the
cost you pay your current telephone Company.
Q: What is a 10-Digit Number?
Answer: A 10-digit number is a local
phone number (i.e., 604-228-1212) that is provided as part of any
i-Line service plan. It enables you to place and receive calls to/from
land lines and mobile phones. Our 10-digit numbers will remain unlisted,
which provides greater privacy for you.
Q: What phone features do I receive with my
10-Digit number?
Answer: The features you receive will depend on the service plan. All plans support popular
features like Voice Mail Call Display, Call Waiting, Call Block/Screen and many more features. For business customers,
you can use call forwarding, conferencing, multi-line call park, hold and transfer and other features.
Q: Do I need a 10-Digit phone number to call
none People Line users?
Answer: Yes, in order to call a
10-digit number (most US and Canada) you must be a paid member of
People Line, and subscribe to one of our i-Line service plans, which
include a 10-digit number for your none network member connections.
Q: Can I keep an existing number instead switching
to a People Line 10-digit number?
Answer: Yes, we can arrange this for you. This way, your number remains the same and remains
listed in the phone book. This may take up to 2 to 3 weeks to change however.
Q: Can I have conferencing features?
Answer: Yes, Office i-Line Services and accessories like the SNOM 200 and 220 IP Phones and
x-Ten Pro Soft Phone allow you to support 5 or more lines with call hold, transfer and conferencing features.
Q: Can I order multiple phone numbers for
friends, family or work colleagues?
Answer: Yes, you can order as many phone lines as you need.
Q: How do I place and receive voice calls?
Answer: The operation of making a call is just like a regular phone. There are no special
dialing prefixes like 9. You just enter the number that you want to call and press send.
For long distance, you are required to add
the standard long distance dialing prefixes, i.e., 1+ phone number for calls in North America and 011+phone number
for overseas calls.
To receive calls from the public phone network,
callers simply dial your 10-digit number. To receive calls from other People Line users, users can either dial
your 10-digit number or your 6-digit number.
Q: How do I place and receive fax calls?
Answer: For Fax to Fax, fax calls are placed in the usual manner: place the document in fax
machine, dial the number and send. You add the standard long distance prefixes i.e., 1 or 011, when needed.
For
Email to Fax, please use the following format in your Email application's
To: to Recipient Field:
fax=faxnumber@fax.ucantalk.net
i.e.,
Local and North American calls:
fax=16042222222@fax.ucantalk.net
i.e.,
International calls:
fax=01144513870004@fax.ucantalk.net
You
can also send faxes from Email without the default cover page and
attach your own cover page as file attachment to the Email message.
For example, some customers prefer to create a custom cover page
in MS Word and attach it as the first file attachment. This replaces
the default cover page. To send a fax without the default cover
page, please use the following:
ncfax=faxnumber@fax.ucantalk.net
i.e.,
ncfax=16042222222@fax.ucantalk.net
i.e.,
ncfax=01144513870004@fax.ucantalk.net
Receiving
Faxes: You
can receive faxes from any fax device. If you have a fax machine
connected to an adapter, received faxes will print out as usual.
If you are using Fax to Email, received faxes will be delivered
to your Email in-box.
Q:
Can I use IVR or navigate auto call attendant menus or enter PIN
numbers to use alternate services such as a calling card?
Answer: Yes, you will need to set
your adapter, phone or softphone to send out DTMF tones when you
dial such services.
For the soft phone, please
go to:
Menu->Advanced Settings->DTMF->DTMF
Force Send IN Band->Yes
For the Phone and Adapter,
please consult your user manuals..
Q: How do I access my voice mail to retrieve
messages?
Answer: Voice mail can be added
to the Home i-Line service and is part of the Office i-Line Service
You can access voice mail
from:
1) The phone connected to
the adapter
2) The XTen soft phone on
your PC
3) Email
4) A cell phone or land line.
To access Voice Mail from
phone connected to the adapter:
1) Dial your People Line
Number
2) Play messages by pressing
1
3) Press 4 to repeat messages
4) Press 7 to delete messages
5) Press 9 to save messages
6) To hear caller number,
press 2
To access Voice Mail from
soft phone:
1) Dial your People Line
Number
Note: Please make sure your
soft phone is has DTMF tone dial set. Goto Xten Soft Phone menu->Advanced
Settings->DTMF Settings->Set DTMF Force Send In Band to Yes.
To access Voice Mail from
cell phone/land line:
1) Dial your People Line
number
2) Wait for the autoattendant
or voice greeting, press *, enter your default password 0000
Q:
Can I customize my Voice Mail?
Answer: Yes, you can add voice greetings
to personalize your voice mail
Recording Greetings:
1) Call your People Line
number to access your voice mail mailbox.
2) From main menu, you can
record your name, a personal greeting or an absence greeting:
To record a name:
Press 3 -> press 1 to
record name -> press 2 to replay -> press # to save name ->
Press * to return to main menu
To record an personal greeting:
Press 4 -> press 1 to
record greeting -> press 2 to replay -> press # to save greeting
-> Press * to return to main menu.
To record an absence message:
Press 5 -> press 1 to
record message -> press 2 to replay -> press # to save greeting
-> Press * to return to main menu.
Setting greetings for playback
to callers:
After you've recorded and
saved name or personal greetings, please return the main menu by
pressing *, then press 2 to select the mail box mode (i.e., to select
the message you want played to callers)
From main menu, select the
Mailbox mode to use one of the greeting methods above:
Press 2 i.e., use autoattendant
greeting,
Press 1 i.e., use recorded
name greeting
Press 2 i.e., use personal
greeting,
Press 3 i.e., turn mailbox
off, use autoattendant absence message,
Press 4 i.e., turn mailbox
off, use name absence message,
Press 5 i.e., turn mailbox
off, use recorded personal absence message,
Q:
How do I change my Voice Mail Password?
From main menu, press 2 to
select the Mailbox mode -> Press 6 to change your Voice Mail
Password or PIN Call People Line number..
Q: How do I access my faxes and retrieve
fax messages?
Answer: If you subscribe to Fax i-Line, your faxes will be received into your Email inbox.
Simply login into your Email and click on the Fax Email notification message. You then click on the file attachment
to view, print, forward, re-fax, or delete the fax.
Q: Can I make a voice or fax call when I'm
away from my home or office?
Answer: Yes, as long as you have an adapter, IP Phone or laptop and access to broadband Internet,
you are able to call from anywhere in the world, and people can also reach you.
For faxes, you can send and receive faxes from
anywhere you have Internet access and an email application or Web browser.
Q: Can other regular fax and phone users contact
me?
Answer: Yes, anyone that has your 10 digit number can call you from a regular phone, cell
phone or fax machine.
Q: Can I surf the net and be on the phone
or send faxes at the same time?
Answer: Yes
Q: Do you support 911?
Answer: Yes, we support basic 911, but there are important limitations with our basic 911 service as compared to regular 911or E911 service offered by traditional phone companies.Please click here for important 911
information in this regard and also review the Terms
of Service Agreement for 911 definition and policy.
Q:
Can I use directory services such as 211, 411 or area code+555-1212?
Answer: No, People Line does not
currently offer 211, 411 directory services. Customers can dial
the area code + 555-1212 for information in Canada and the USA,
but long distance charges will apply.
A
$1.50 charge will be assessed for each directory assistance call
that is made. Customers can also log on to http://www.canada411.com
for assistance.
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