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Call Stations |
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Business Services - Voice
- Applications |
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People
Friendly.
Easy
Choices.
Easy
Calls.
Hop
Aboard.
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Fax i-Line (PC)
- $6.95 /mo |
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Managed
Voice or VoIP services have a number of benefits as highlighted below.
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Fax i-Line - $9.95 / mo |
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Home i-Line -
$9.95 / mo |
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Customer
and In-house Support |
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Office i-Line
- $19.95 / mo |
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Courtesy
Phones & Kiosks |
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Tracking, Auditing,
and Billing |
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Phone
Portal |
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Business
Services - Voice |
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Call
Centre |
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B2B / Managed
CRM Service Applications |
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Services Summary |
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Sign Up |
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Shopping Cart |
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Customer
and In-house Support |
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Call 10 - $10 |
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Virtually
any business can use VoIP and FoIP to provide customer service and
in-house support.
For
example, we could provide "local long distance" as a B2B
and customer service feature. For example, a small business in Whistler,
BC, could subscribe for a Vancouver, BC, phone/fax number that would
terminate calls at the high speed Internet connection in its Whistler
office. Its Vancouver customers would place no-cost local calls
instead of dialing long distance. The Whistler business could also
subscribe to a IP Phone or softphone (PC2Phone) service to place
calls via People Line's local Vancouver exchange to have no-cost
calls from Whistler to Vancouver.
People
Line's VoIP services further allow companies with branch offices
to interconnect small VoIP/FoIP (remotely installed) gateways to
a hosted People Line VoIP gatekeeper that is registered to People
Line's Clearinghouse. The Clearinghouse allows voice and fax calls
to be securely carried between head office and its branch offices,
peer-to-peer over the Public Internet.
The
benefit is that it saves a company from extending its VPN or from
building an expensive, geographically dispersed Private Network
(VPN) to offer peer-to-peer VoIP/FoIP services. Companies will gain
PSTN-toll-by-pass to carry calls point-to-point at a fraction of
the cost.
Similarly,
for B2B, suppliers can better serve their customers by interconnecting
calls via the hosted gatekeeper and Clearinghouse. The customer's
gateway can be registered with the Clearinghouse and/or supplier's
hosted gatekeeper to authenticate, route and securely connect calls
between the supplier and customer. The supplier not only reduces
its telephone calling costs, but also the calling costs of its customer.
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Call 25 - $25 |
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Call 50 - $50 |
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Adapters |
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Gateways |
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IP Phones |
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Soft Phones |
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International Calling Rates |
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Download FREE Soft Phone |
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Shopping Cart |
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Business
Benefits |
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Courtesy
Phones & Kiosks |
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Who Should Use |
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Focus on your business |
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Courtesy
Phones are just an extension of customer service and are ideal for
businesses that provide services. Businesses like cafes, Internet
cafes, hotels could extend such services to their clientele. In
most cases, a softphone on a terminal may suffice, or a regular
phone(s) connected to a gateway. Local calls could either be free
or billed. It's up to you. Long Distance calls would be billable.
 
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Any Business, service and hospitality companies. |
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Lower telephone costs |
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Lower network costs |
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Saves long distance |
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Anytime, anywhere calling |
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Provides B2B solutions |
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Voice enabled web sites |
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PR/customer service tools |
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Trackable, billable services |
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Secure, flexible, reliable |
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Private, Confidential |
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Click
Here - Benefit Details |
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Call
Centre |
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Who
Should Use |
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Once
again, VoIP solutions are used as a customer service or sales function
when applied in a busy call centre. The call centre can be equipped
with soft phones or IP phones on each desktop.
When
bundled with People Line fax services, call centre operators have
access to Email, voice and fax at their finger tips. They do not
need to leave their CRM application and can conveniently enter contact
information as required.
The
big advantage of VoIP solutions in a call centre is the reduction
of telephone lines, lowering of calling costs and efficient use
of workflows and network resources. There is also the added advantage
of tracking and auditing calls to monitor the operator's calling
patterns.
Back
to Voice Applications Index
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Any
Business, customer care or sales & marketing group that has
a requirement for a call centre and telemarketers.
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Phone
Portal |
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Who
Should Use |
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You
can phone enable you web site such that visitors can connect immediately
toll free to your customer service or sale department. Your Web
Site becomes a click and talk 1-800 service, with global coverage.
There are no incoming calling charges applied.
Such
services allow customers, suppliers and partners to easily get a
hold of you and extend the promotion and service coverage of your
Web Site..
Back
to Voice Applications Index
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Web
hosting or service oriented businesses, or any business that wants
to let customers visiting their web site immediate contact with
customer service or sales free of charge.
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Trackable,
Auditable, and Billable |
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Who
Should Use |
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A
common problem with VoIP solutions is an inability to quantify real-time,
phone costs on a per call, user, department and inter-company basis.
This is particularly evident because of the portability of IP Phones
and gateways and when phones are shared between more than one user.
People
Line's managed VoIP solutions provide detailed activity and billing
reports on a inter-carrier, inter-company, departmental and user
basis enabling businesses to accurately charge back telephone and
fax usage at any business level.
User audits provide administrators with an effective tool to monitor
and flag abuses, this is possible because every call has a detailed
record identifying who placed the call, time sent, and duration.
Back
to Voice Applications Index
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Any
business that wants to monitor telephone and operations costs. Service
oriented businesses like legal, insurance, call centres, hotels, or
application service providers will appreciate the ability to track
and bill customer calls. |
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B2B
and Managed CRM Service Applications |
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Who
Should Use |
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The
soft phones are great portable complements to web based, managed
CRM services that may be focused on specific
vertical markets like construction, transportation, financial, etc.
The soft phones can easily be downloaded from a web based CRM application
to let users make immediate calls to a supplier, customer, or corporate
/ branch office.
Phones
can be configured to point to People Line's softswitch and Clearinghouse
network to route local and long distance calls.
The
service can be set to provide detailed calling activity and billing
reports on a inter-company, departmental and user basis, enabling
CRM companies to accurately charge back telephone and fax usage
to their customers.
Back
to Voice Applications Index
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CRM
application service providers. |
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Enjoy
Your Savings Break! |
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Reward
Row - Way Cool! |
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Contact
Us |
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We
reward people who support the services via a simple grass roots people
approach. When a person refers another person who signs up to People
Line, we give one month's FREE phone service to the referrer. When
a person refers 12 people, that person gets 1 Year FREE phone service.
Way cool! |
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For information, please
contact us at: info@peopleline.net
or 604-639-2550. |
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Information Line |
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Referral
& Rewards Policy |
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